OK, I'm starting to get annoyed with Shaw. In general, I've been a happy customer - their service has been reliable, if a tad slow at times; billing is unobtrusive, and service, when I've talked to them, is professional and not unreasonably incompetent.
The first annoyance with Shaw surfaced in an email on the Vancouver Linux User Group mailing list suggesting that Shaw is secretly capping bittorrent streams. There is further discussion of this on digg.com. I'm not a big user of Bittorrent - a couple of times a year, I might download a Linux distribution on DVD. I suppose I don't mind Shaw limiting certain protocols, in the interests of providing better performance. But then tell us up front, and don't claim to sell 'Internet access'. Call it 'Web and E-mail service".
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